Frequently Asked Questions
Everything you need to know about your Ateljé experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-14 days for international shipments.
How can I return an item?
If you are not completely satisfied with your purchase, you can return items within 30 days of receipt. Please ensure products are unworn, in their original packaging, and with all tags attached.
What payment methods do you accept?
Ateljé accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
Are your materials sustainably sourced?
Sustainability is at the core of Ateljé. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I track my order status?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.